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UPS Resource Page


UPS has a helpful education resource to help consumers avoid fraud and scams. [View] Below are some excerpts from the page.

Recognize and Report Fraud

  • Slow Down – Scammers rely on urgency to create panic. Be cautious of anything that implies you must act immediately. Take the time to review the message, then review it again.
  • Don’t Click — Check the Link – Legitimate UPS links will start with “https://www.ups.com”, “https://billing.ups.com”, “https://go.ups.com” or “http:/links4.upsemail.com”.
  • Check the Details – Are there spelling or grammar errors? Generic greetings, like “Sir or Madame?” Fraudsters will frequently use small typos to trick you into clicking on the link.
  • Report It – Report it to the Federal Trade Commission.
  • Delete and Block It – So you don’t accidentally interact with it later.
  • If It Seems Too Good to be True… then it probably is. Scammers may sell fake labels at deep discounts.

Common Fraud Scenarios

  • Payment is Needed or Overdue – Never wire money, send money orders, gift cards or cash. Use secure payment methods like the UPS Billing Center.
  • Funds Required for Package Delivery – Only a few packages require money for delivery: Collect on delivery, duties or taxes. Tracking your package is the safest way to see if any fees are due.
  • Account or Payment Info Requested – Unexpected alerts about your account could be fraud. Confirm there are no suspicious shipping or billing activities by logging in to UPS.com.

Type of Fraud

The UPS page offers a good concise list of fraud types with descriptions of each. [Visit UPS Page]